The cheapest way to send money to Kenya
Exchange Rate
within minutes
Low fees and no
hidden costs
Secured with
anti-fraud systems
Why Helasend?
We aim to be the most preferred African-grown remittance company that offers global remittances to the under-served communities across the world.
Our service is secured by end-to-end encryption used in the industry.
Low fees
We have lowered the remittance costs for everyone. Every penny counts!
We use different identity checks to sift out all the bad guys for you to enjoy the best
No hidden costs
Every transaction is visible, and the costs and fees are shown to you anytime you need them.
Helasend is available on your phone, whenever you need it. No more exchange houses!
24/7 support
Our in-app support is available any day, any time. We are also available on social media, calls and email.
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It's free!
Receive money like a local
HelaSend makes international money transfers to Kenya easy; simply select the most convenient method for the recipient to receive money and get it done fast.
Mobile money
Bank transfer
more coming soon
Pay through these options
Mastercard VISA
Send money with love
Helasend ensures that your hard-earned money is delivered safely and quickly to your loved ones. We are committed to offer 24/7 support via call, chat, email and social media.

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Need help?
Our support team is ready to help you in anything you may need when sending money.
Why do I need to supply my documentation?

To keep the service safe, we use a government-issued photo ID to confirm the identity of the money sender. You may also need to send us documents to confirm your recipient's ID.

What forms of ID do you collect?

National ID - Please show the front and back of the ID card. The document number must be visible and there should be no glare.

Passport - All four corners of the document must be visible and it should show your:

  • Photo
  • Your full name
  • Date of birth

Driving License - This must be in high resolution and should show:

  • your signature
  • the expiry date
  • the place of issue
  • the full machine-readable zone (the 2 lines of letters and numbers at the bottom of the document) if present.
Why do I need to verify my account?

To ensure that your account is safe you may be required to verify your account. The type of verification we will need can be different depending on the amount that you are sending, and which country you are sending from. This is because each country you can send from will have different laws that WorldRemit need to abide by.

Usually, we will only be required to check your name, address and date of birth. However, in some circumstances, we may also require further information in order to comply with our regulatory obligations. This can include the purpose of your transfer or source of funds for example.

We will contact you if we require anything from you, so please ensure you check your emails and in app communication.

What payout services are available?

The services available on Helasend are dependent on the country that you are sending to. The available services are as follows:

  • Bank Deposit
  • Mobile Money
  • Mobile Airtime (coming soon)
Find answers to questions asked by our customers
Learn more
Contact Us
We offer in-app support through the app. Contact us directly on email or call us
Follow us on social media to get updated on our product announcements & services
Our services are encrypted end-to-end with the highest industry standard.
Read how we handle the data you provide us in our Data protection and Privacy Policy.

Privacy Policy
Our support lines are open for any questions you might have.

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