Data Privacy & Protection Policy

Policy purpose

We at HELASEND are committed to protecting your privacy and this privacy policy sets out the use we make of any your information that we may obtain during the business relationship.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, during the business relationship. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

A special note about children

We ask that persons under the age of 18 (which we treat as children and minors) refrain from using our Service or submitting any personal information to us. Persons under the age of 18 years are not eligible to use our Service and if we discover that someone under the age of 18 has registered a Profile with us, we will close it.

What we collect

We collect certain information about you by filling in forms on our website or apps or by corresponding with us by phone, e-mail or otherwise. This includes (but is not limited to) information you provide when you register with us, transfer money using our IOS and Android Apps or our Helasend.com website and when you contact us. This also includes information you provide through your continued use of all of our services, your participation in discussion boards or other social media functions on our Website or Apps, through entering a competition, promotion or survey, and by reporting problems with our Services.

The information you give us may include:

  • Name, address, job title and email address
  • Date of birth
  • Phone number
  • Financial and Source of Fund information (credit, debit and bank account information)
  • Payment reason (invoices, receipts, sale agreements, purchase orders or any other document qualified by us to act as a payment reason)
  • Geographic location
  • Copies of identification
  • Address proof

What we do with the information we gather

The main reason we use this information is to provide you with details about our products and services, but we (or third party data processors, agents and sub-contractors acting on our behalf) may also use the information:

  • To help us perform our services
  • To communicate with you
  • To assess the risk of performing our services
  • To enable us to enforce our rights under our terms and conditions if necessary
  • To administer our Sites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
  • To improve our products and services
  • As part of our efforts to keep our Sites safe and secure;
  • To comply with applicable legal and regulatory requirements
  • For promotional purposes including, without limitation, to use your personal data to allow other Helasend customers to request or send money to you through our services when providing matching information for your phone number or email;
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
  • From time to time, we may also use your information to contact you for market research purposes

We may combine information we receive from other sources with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology]. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

How long is your personal information retained?

We will only retain your information for as long as is necessary for providing our service to you, usually no more than 7 years after the end of the business relationship.

Rights of Individuals

Under the GDPR, individuals have:

  • The right to access –this means that individuals have the right to request access to their personal data and to ask how their data is used by the company after it has been gathered. We will provide a copy of the personal data, free of charge and in electronic format if requested.
  • The right to be forgotten – if consumers are no longer customers, or if they withdraw their consent from a company to use their personal data, then they have the right to have their data deleted. We will not use their data in further processing.
  • The right to data portability – Individuals have a right to transfer their data from one service provider to another. And it must happen in a commonly used and machine-readable format.
  • The right to be informed – this covers any gathering of data by companies, and individuals must be informed before data is gathered. Consumers have to opt in for their data to be gathered, and consent must be freely given rather than implied.
  • The right to have information corrected – this ensures that individuals can have their data updated if it is out of date or incomplete or incorrect. We will update the information as informed.
  • The right to restrict processing – Individuals can request that their data is not used for processing. Their record can remain in place, but not be used. We will not use their data for further processing, if requested.
  • The right to object – this includes the right of individuals to stop the processing of their data for direct marketing. There are no exemptions to this rule, and any processing must stop as soon as the request is received. In addition, this right must be made clear to individuals at the very start of any communication.
  • The right to be notified – If there has been a data breach which compromises an individual’s personal data, we will inform the individual within 72 hours of first having become aware of the breach.

You can always exercise your right at any time by contacting compliance@helasend.com

Security safeguard

The GDPR mandates company to take technical and organizational measures to achieve a level of security appropriate to the imminent risk. This has become more urgent in wake of increasing cybersecurity threat to organizations. We advocate tokenization, encryption of data, constant assurance of confidentiality, integrity, availability, and resilience of processing system and services to comply with GDPR.

Our Privacy policy is embedded in the company’s design throughout its lifecycle.

Prompt notification in case of accident or breach

The GDPR introduces mandatory security breach notification and requires administrative and technical safeguards for personal data to reduce identified risks and to prevent data breaches. The data subject is required to be notified without undue delay if the breach portends high risk to his rights and freedoms. Notification can be dispensed with if the data breach is unlikely to result in any risk to the data subject.

We will inform the supervisory authority of data breach incident within 72 (Seventy-two) hours of discovery. In addition, the company has an incidence response plan and trained its employee on how to respond.

Cross-border data transfer

The “flow of personal data from countries outside the EU and International organisations are necessary for the expansion of international trade and cooperation.”

Being a money remittance service provider, our operations involve transfer of personal data of employees and clients across jurisdictions to manage our global workforce and ease operations as our processing is outsourced too but we have Binding corporate rules - our internal codes of conduct. We export personal data from the territory of the GCC and EU regions to other companies and regulators located in third countries.

We also, follow the following Steps for processing EU personal data to comply with EU GDPR:

  • We will ensure consent is freely given and data subjects must “opt-in” rather than “opt-out” of data collection schemes. We will utilize personal data strictly for the purpose of collection and keep it only as long as needed.
  • We will ensure security of personal data at rest and in transit with strong encryption. Tokenization can be adopted to ensure safeguard.
  • We have developed a data security breach response scheme and comprehensive incidence response plan. We trained our employees on how to identify a breach in real-time and spot potential threat. The notification and report should be prompt.
  • We will review and regularly update our privacy policy, and other documentation and communications. Information provided in our privacy policy will always be easy to understand.
  • We will conduct privacy and data security audit. Carefully evaluate the existing data subjects’ data and processing activities and detect potential inconsistency with the GDPR.
  • We will regularly run compliance test before implementing a new technology.
  • We will ensure Cross-border data transfer policy complies with the GDPR by our binding corporate rules.

How to contact us

If you have any questions about our Privacy Policy or your information, please contact us in writing to;

Techplain Limited
4th Floor, Kalson Towers
Parklands, Nairobi
Kenya

Contact Person
The Chief Compliance Officer - Helasend
compliance@helasend.com

Helasend is a product by Money Transfer International Limited which is incorporated in the United Kingdom and is Authorised and Regulated by the Financial Conduct Authority (FCA) under license number 828633.