About Helasend
International & cross-border money transfers are instant, simple, and secure with HelaSend.
The company
Helasend is a product by Money Transfer International (MTI) Limited.
MTI was founded in 2018 and offers individuals an online alternative to traditional money transfer methods via our platform HelaSend. Money Transfer International Ltd is a limited liability company based in the United Kingdom UAE and Kenya. The company has been officially registered to operate as a Money Service Business (MSB), providing an online-only remittance service to individuals who want to send money to friends and family for personal, family, or domestic purposes.
Financial regulation
Money Transfer International Limited, is duly registered in the United Kingdom under Companies House UK Reg Number. 11653644 and is regulated and authorized by the Financial Conduct Authority (FCA) to operate money remittance service company under registration no. FRN 828633.
Since we are fully authorized by the FCA in the United Kingdom, we strive to maintain the highest business and service standards on a global scale. Our cutting-edge anti-money laundering and counter-terrorism financing (AML/CTF) standards, as well as our electronic and physical safeguards, ensure that our customers are fully protected from fraud and identity theft.
Our values
We are open to new ideas and devoted to efforts that will assist drive down costs and enhance speed in order to gain a competitive advantage.
Excellence
We are driven by a desire to excel and are willing to go above and beyond.
Unlimited Performance
We regard the globe as a global village and value our partners and staff.
Integrity
This is the most important value to us.
Vision
We aspire to be the hallmark of money remittance for diaspora immigrants who send money back home globally.
Mission
We aim to offer the safest, fastest and most convenient money transfer services for anyone who wants to send money to family members in another nation.
Need help?
Our support team is ready to help you in anything you may need when sending money.
Why do I need to supply my documentation?

To keep the service safe, we use a government-issued photo ID to confirm the identity of the money sender. You may also need to send us documents to confirm your recipient's ID.

What forms of ID do you collect?

National ID - Please show the front and back of the ID card. The document number must be visible and there should be no glare.

Passport - All four corners of the document must be visible and it should show your:

  • Photo
  • Your full name
  • Date of birth

Driving License - This must be in high resolution and should show:

  • your signature
  • the expiry date
  • the place of issue
  • the full machine-readable zone (the 2 lines of letters and numbers at the bottom of the document) if present.
Why do I need to verify my account?

To ensure that your account is safe you may be required to verify your account. The type of verification we will need can be different depending on the amount that you are sending, and which country you are sending from. This is because each country you can send from will have different laws that WorldRemit need to abide by.

Usually, we will only be required to check your name, address and date of birth. However, in some circumstances, we may also require further information in order to comply with our regulatory obligations. This can include the purpose of your transfer or source of funds for example.

We will contact you if we require anything from you, so please ensure you check your emails and in app communication.

What payout services are available?

The services available on Helasend are dependent on the country that you are sending to. The available services are as follows:

  • Bank Deposit
  • Mobile Money
  • Mobile Airtime (coming soon)
FAQs
Find answers to questions asked by our customers
Learn more
Contact Us
We offer in-app support through the app. Contact us directly on email or call us
Updates
Follow us on social media to get updated on our product announcements & services
Security
Our services are encrypted end-to-end with the highest industry standard.
Privacy
Read how we handle the data you provide us in our Data protection and Privacy Policy.

Privacy Policy
Support
Our support lines are open for any questions you might have.

Learn more
Helasend is a product by Money Transfer International Limited which is incorporated in the United Kingdom and is Authorised and Regulated by the Financial Conduct Authority (FCA) under license number 828633.