About Helasend
International & cross-border money transfers are instant, simple, and secure with HelaSend.
The company
Helasend is powered by National Bank of Kenya.
Our values
We are open to new ideas and devoted to efforts that will assist drive down costs and enhance speed in order to gain a competitive advantage.
We are driven by a desire to excel and are willing to go above and beyond.
Unlimited Performance
We regard the globe as a global village and value our partners and staff.
This is the most important value to us.
We aspire to be the hallmark of money remittance for diaspora immigrants who send money back home globally.
We aim to offer the safest, fastest and most convenient money transfer services for anyone who wants to send money to family members in another nation.
Need help?
Our support team is ready to help you in anything you may need when sending money.
Why do I need to supply my documentation?

To keep the service safe, we use a government-issued photo ID to confirm the identity of the money sender. You may also need to send us documents to confirm your recipient's ID.

What forms of ID do you collect?

National ID - Please show the front and back of the ID card. The document number must be visible and there should be no glare.

Passport - All four corners of the document must be visible and it should show your:

  • Photo
  • Your full name
  • Date of birth

Driving License - This must be in high resolution and should show:

  • your signature
  • the expiry date
  • the place of issue
  • the full machine-readable zone (the 2 lines of letters and numbers at the bottom of the document) if present.
Why do I need to verify my account?

To ensure that your account is safe you may be required to verify your account. The type of verification we will need can be different depending on the amount that you are sending, and which country you are sending from. This is because each country you can send from will have different laws that WorldRemit need to abide by.

Usually, we will only be required to check your name, address and date of birth. However, in some circumstances, we may also require further information in order to comply with our regulatory obligations. This can include the purpose of your transfer or source of funds for example.

We will contact you if we require anything from you, so please ensure you check your emails and in app communication.

What payout services are available?

The services available on Helasend are dependent on the country that you are sending to. The available services are as follows:

  • Bank Deposit
  • Mobile Money
  • Mobile Airtime (coming soon)
Find answers to questions asked by our customers
Learn more
Contact Us
We offer in-app support through the app. Contact us directly on email or call us
Follow us on social media to get updated on our product announcements & services
Our services are encrypted end-to-end with the highest industry standard.
Read how we handle the data you provide us in our Data protection and Privacy Policy.

Privacy Policy
Our support lines are open for any questions you might have.

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